Refund policy
RETURNS & REFUNDS POLICY
Last updated: September 17, 2026
At Lark & Lull, we want you to feel confident trying your ritual. If something is not right, we are here to help.
45-DAY RETURN POLICY
Eligible purchases may be returned within 45 days of delivery.
Our 45-day return window begins on the date your order is marked as delivered.
Because we want customers to have the opportunity to actually experience our products, eligible products may be opened or used during the 45-day period. This is part of our 45-Day Empty-Jar Guarantee.
To request a return, contact us at:
support@larkandlull.com
Please include:
• Your order number
• The email address used to place the order
• The item you would like to return
• A brief explanation of the reason for your return
Please do not send a product back before contacting us. Once your request is reviewed, we will provide return instructions if a physical return is required.
ELIGIBILITY
To qualify for our 45-day return policy:
• The request must be submitted within 45 days of delivery.
• The purchase must have been made directly through larkandlull.com.
• You must provide a valid order number or other reasonable proof of purchase.
• Products must not have been intentionally damaged, altered, or misused.
Lark & Lull reserves the right to deny refund requests involving suspected fraud, abuse of the return policy, or purchases that cannot reasonably be verified.
RETURN SHIPPING
For returns based on personal preference, change of mind, or dissatisfaction, the customer is responsible for return shipping costs when a physical return is required.
We recommend using a trackable shipping service. Lark & Lull is not responsible for return packages lost in transit before they reach the designated return location.
If you received an incorrect, damaged, or defective item, contact us before sending anything back. When the issue is confirmed, Lark & Lull will provide an appropriate resolution, which may include replacement, refund, or covered return shipping.
ORIGINAL SHIPPING CHARGES
Original shipping charges are non-refundable unless the return is the result of an error by Lark & Lull or a confirmed defective or incorrect item.
REFUNDS
Once your return or refund request has been approved, your refund will be issued to the original payment method.
We generally process approved refunds within 5 business days.
After a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account. This commonly takes approximately 3–10 business days but may vary by financial institution.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact:
support@larkandlull.com
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@larkandlull.com.
Please include your order number and, when possible, photos showing the issue.
We will review the matter and provide an appropriate resolution.
SUBSCRIPTION ORDERS
Canceling a subscription does not automatically cancel or refund an order that has already been processed.
If a subscription order has already been processed or shipped, it may still be eligible under this 45-day return policy.
To prevent a future renewal from being processed, cancel or modify your subscription before your next order is processed.
CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at support@larkandlull.com.
We cannot guarantee that an order can be canceled once processing has begun.
If an order has already shipped, our standard return policy will apply.
EXCHANGES
We do not guarantee direct exchanges.
If you need a different product or variation, contact support@larkandlull.com and we will help determine the best available option.
FINAL SALE ITEMS
If any product is designated as Final Sale before purchase, it may not be eligible for return unless it arrives damaged, defective, or incorrect.
Any Final Sale restriction will be clearly disclosed before checkout.
CONTACT
Questions about returns or refunds can be sent to:
Lark & Lull
support@larkandlull.com
