Privacy policy
PRIVACY POLICY
Last updated: September 17, 2026
This Privacy Policy describes how Lark & Lull collects, uses, shares, and protects personal information when you visit larkandlull.com, purchase our products, communicate with us, or otherwise interact with our services.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information such as:
• Name
• Email address
• Billing address
• Shipping address
• Order and transaction information
• Account information
• Subscription information
• Customer service communications
• Device and browser information
• IP address
• Website activity and interaction information
• Marketing preferences
Payment information may be processed by Shopify and our payment providers. Lark & Lull does not necessarily receive or store complete payment card numbers.
2. HOW WE COLLECT INFORMATION
We may collect information when you:
• Place an order
• Complete checkout
• Create or manage an account
• Start or manage a subscription
• Join our email list
• Complete a form
• Contact customer support
• Participate in a promotion
• Leave a review or other submission
• Browse or interact with our website
We may also automatically collect certain technical and usage information through cookies, pixels, analytics tools, and similar technologies.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Manage subscriptions
• Provide customer service
• Handle returns and refunds
• Communicate regarding purchases
• Prevent fraud and security incidents
• Maintain and improve our website
• Understand website usage and performance
• Personalize customer experiences
• Send marketing communications when permitted
• Comply with legal, accounting, tax, and regulatory obligations
4. EMAIL MARKETING
If you subscribe to marketing communications, we may send emails relating to Lark & Lull products, launches, promotions, education, or other updates.
You may unsubscribe from marketing emails using the unsubscribe link included in the message.
Transactional emails concerning orders, subscriptions, payments, shipping, security, or customer service may still be sent when necessary.
5. HOW WE SHARE INFORMATION
We may share personal information with service providers that help us operate our business, including providers involved in:
• Ecommerce hosting
• Payment processing
• Order fulfillment
• Shipping
• Subscription management
• Customer service
• Email and marketing
• Analytics
• Fraud prevention
• Website functionality
These providers may process information only as necessary to provide their services and subject to their own legal obligations.
We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, business, or others.
6. SHOPIFY
Our store is hosted using Shopify.
Shopify provides ecommerce infrastructure that allows us to operate our online store.
Information submitted through the store may be processed by Shopify according to Shopify's applicable privacy practices and terms.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand site performance, measure engagement, prevent fraud, and support marketing activities.
Depending on your location and applicable law, you may be provided with options to manage non-essential cookies or similar technologies.
Your browser may also provide controls that allow you to block or delete cookies.
Disabling certain cookies may affect some website functionality.
8. ADVERTISING AND ANALYTICS
We may use analytics and advertising services to understand how visitors interact with our website and to measure or improve marketing.
Depending on the service and applicable law, these technologies may use cookies, device identifiers, IP addresses, or similar data.
Where legally required, we will request appropriate consent before using non-essential tracking technologies.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, providing customer support, preventing fraud, resolving disputes, enforcing agreements, and satisfying legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.
10. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live, applicable law may provide rights regarding your personal information.
These may include the right to:
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain information regarding how information is used
• Withdraw certain consent
• Opt out of certain marketing communications
• Exercise additional rights provided by applicable law
To submit a privacy request, contact:
support@larkandlull.com
We may need to verify your identity before processing certain requests.
12. CHILDREN'S PRIVACY
Our website and products are not directed to children under the age at which parental consent is legally required.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information improperly, contact us at support@larkandlull.com.
13. THIRD-PARTY LINKS
Our website may include links to third-party websites or services.
We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy notices.
14. BUSINESS TRANSFERS
If Lark & Lull is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction subject to applicable law.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
When changes are made, we will update the “Last updated” date shown on this page.
Material changes may also be communicated through other appropriate means when required.
16. CONTACT US
For privacy questions or requests, contact:
Lark & Lull
support@larkandlull.com
